Refund policy

Returns & Refunds

At GIA, every piece is thoughtfully made with intention and care. Due to the nature of our products, we do not offer returns or refunds for change of mind.

We encourage you to choose carefully and reach out prior to purchase if you have any questions—we’re always happy to help guide your decision.

Exceptions

In rare circumstances, a return may be considered at our discretion.

These exceptions are strictly limited to:

Items that arrive damaged
Items that are faulty
Incorrect items received

If you believe your order qualifies, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the item
A brief description of the issue

Requests submitted outside of this timeframe may not be accepted.

Approval Process

If your request is approved:

The item must be returned in its original condition, unworn, and in original packaging
Return shipping costs are the responsibility of the customer unless deemed faulty

Once received and inspected, we will offer either: